Privacy Policy
Effective Date: 25.11.2024
1. Introduction
At Castle Locksmiths and Double Glazing Repairs we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you engage with us via phone, email, WhatsApp, or in person. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of personal information:
a. Contact Information:
- Name
- Address
- Phone Number
b. Service Details:
Information about the locksmith services requested, such as types of locks, keys, or security systems.
c. Communication Data:
Messages sent via email, WhatsApp, or other communication channels.
2. How we use your information
The information collected is used for the following purposes:
- To provide and manage locksmith services.
- To contact you regarding appointments, quotes, or service updates.
- To process payments and issue invoices.
- To comply with legal requirements.
3. How we store and secure your information
We implement industry-standard measures to protect your data from unauthorized access, disclosure, or loss. However, no system can guarantee absolute security. We retain personal data only as long as necessary to fulfill the purposes outlined or comply with legal obligations.
4. Sharing your information
We do not sell or rent your personal data to third parties. However, we may share it in the following circumstances:
- Service Providers: With trusted third-party vendors for payment processing or administrative support.
- Legal Requirements: To comply with applicable laws or respond to lawful requests.
5. Your rights
Depending on your jurisdiction, you may have rights to:
- Request access to the personal information we hold about you.
- Request correction or deletion of your data.
- Restrict or object to certain data processing activities.
To exercise these rights, please contact us using the details below.
6. Cookies and tracking
If we use a website, it may utilise cookies to improve user experience.
You can manage your cookie preferences through your browser settings.
7. Updates to this policy
We may update this Privacy Policy to reflect changes in our practices or applicable laws. Any significant updates will be communicated appropriately.
8. Contact us
For any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:
Castle Locksmiths and Double Glazing RepairsPhone: 07897771015
Email: castle.ldgr@gmail.com